Office Specialist: Rockford, Illinois
Our customer in Rockford, Illinois is hiring a full-time Office Specialist. In this role, the ideal candidate will have a strong background in customer service and Microsoft Office Professional applications. Experience with QuickBooks helpful. The Office Specialist will be a detail-oriented team player and have excellent interpersonal skills.
Responsibilities of the Office Specialist:
- Respond to customer and dealer correspondence.
- Provide sales quotes including estimated shipping costs.
- Accept and process orders; expedite orders that can be shipped immediately.
- Prepare picklists and instruction booklets for shipping department.
- Prepare shipping and export documents.
- Notify customers that shipment has been made.
- Contact customers and dealers regarding backorder status and updated estimated delivery dates.
- Contact customers to request final payments.
- Process credit card payments.
- Associated tasks: Process orders, payments, and shipments.
- Update production run lists.
- Maintain accounts receivable journal.
- Process sales returns and allowances and items returned for service.
- Process repair orders.
- Follow-up with customer after shipment is sent, answer questions or resolve any problems.
- Order accessory items from vendors as needed; monitor stock of these items.
- Maintain customer database.
- Notes regarding conversations, purchases, repairs, and other updates.
- Mailings of newsletter or other targeted information and questionnaires.
Office Specialist Requirements and Qualifications:
- Excellent customer service skills including ability to communicate information effectively verbally and in written format.
- High proficiency with computers, particularly Microsoft and QuickBooks software programs.
- Ability to learn new procedures and software as needed.
- Ability to function as a contributing and cooperative team member.
- Ability to track and prioritize multiple duties for efficient and effective task completion.
- Highly organized, detail-oriented, self-motivated, productive and creative individual.
Pay for Office Specialist: $23-$29/hour depending on experience.
Office Specialist Benefits:
- Paid weekly.
- Direct deposit.
- Health insurance.
- Paid training.
Type: 1st Shift, Full-time
Schedule: Monday – Friday from 9am-5pm.
Hughes Resources is a full-service human resources agency located in Freeport, Dixon, and Rockford, Illinois, and Monroe and Beloit, Wisconsin. We are a growing company that values knowledge, professionalism, and respect! We find valuable placements for employees looking for work and employers looking for staff. Put us to work, finding you work. We offer competitive pay rates and the ability to opt into our health insurance plan. Visit us online to complete an application today. Learn more.
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